SERVICE TOPICS
Order Status
Track your order or check on a recent shipment. Orders placed before 3 PM ET ship same day.
Returns & Exchanges
Return any stocked item within 30 days for a full refund. Custom items may not be returnable.
Shipping Information
We offer UPS Ground, 2-Day, and Overnight shipping. International shipping available.
Invoices & Billing
Request a copy of your invoice, update billing info, or inquire about net terms.
Technical Support
Lifetime free phone support on all products you have purchased from PrecisionHub.
Repair & Calibration
Send instruments to our ISO/IEC 17025 accredited lab for calibration or repair.
FREQUENTLY ASKED QUESTIONS
What is your return policy?
We accept returns of stocked items within 30 days of purchase for a full refund. Items must be in original condition and packaging. Contact us to initiate a return and receive an RMA number.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also call us at 1-800-884-4967 or email [email protected] with your order number.
Do you offer same-day shipping?
Yes! Orders placed before 3:00 PM ET Monday through Friday ship the same day. We offer UPS Ground, 2-Day Air, and Overnight shipping options.
Can I get a quote before ordering?
Absolutely. Contact our sales team by phone or email for a formal quote. We can also provide volume pricing for larger orders.
Do you offer net payment terms?
Yes, we offer net 30 terms to qualified businesses. Contact our accounts department to apply for credit terms.
What warranty do your products carry?
All products carry the manufacturer warranty, typically 1-2 years. We also offer extended warranty options on select products.